xxxxってどういう意味ですか?とメールの返信で質問してみました。
お返事は、

Thank you for contacting [email protected].

.Mac does not provide support via email, you have two options for .Mac support:

1. .Mac Online help at: http://www.mac.com/help.

2. Support via the Tech Exchange, an online support discussion board, at:
http://discussions.info.apple.com/. Find relevant information by searching, or
click ".Mac" under System Software Discussions and browse recent posts. You
can also post your own topic to the Tech Exchange to start a new discussion.

Thank you for taking the time to contact us.

The .Mac Team
Apple Computer, Inc.


Thank you for taking the time to contact us.

iTools Product Team
Apple Computer, Inc.


 ナメられてます(;´Д`)